1. Who is responsible for your information
Amraa eSIM is independently operated by an individual under AmraaLab in Ulaanbaatar, Mongolia. For privacy questions, contact support@amraa.mn.
2. Information we collect
- Account email, name, and contact details you choose to provide
- Orders, selected plans, prices, payment status, and payment references
- eSIM delivery, activation, installation, status, and available usage information
- Hashed IP information, device/browser details, User-Agent, and security logs used to prevent abuse
- Support messages, call notes, and information you submit when asking for help
3. How we use information
- Create accounts and protect sign-in sessions
- Confirm payment, place eSIM orders, and securely deliver QR information
- Investigate order, network, and installation issues
- Prevent fraud, automated registrations, duplicate orders, and other abuse
- Maintain service reliability, legal records, and operational audit trails
4. Payment information
Payments are processed by a third-party hosted payment provider. Amraa eSIM does not store full bank card numbers or CVV codes. We may retain the payment status, amount, and transaction reference associated with an order.
5. Sharing and international processing
We share only the information reasonably required with payment providers, eSIM suppliers, mobile networks, hosting providers, and security providers. We do not sell personal information.
Some partners may process information outside Mongolia when necessary to fulfill an order or provide the service.
6. Cookies and sessions
We use essential cookies and session data for sign-in, carts, language preferences, and security.
7. Retention and security
We retain information for as long as reasonably needed to provide the service, reconcile payments, investigate security events, and meet legal obligations. QR codes, activation details, and sensitive records are protected with restricted access and encryption controls.
8. Your requests
You may request access, correction, or deletion by emailing support@amraa.mn. Some payment, dispute, fraud-prevention, and legally required records may need to be retained for an appropriate period.
9. Changes to this policy
We may update this policy when our service or applicable requirements change. The latest revision date will be published on this page.