1. Service operator
Amraa eSIM is a digital service independently operated by an individual under AmraaLab in Ulaanbaatar, Mongolia. We are not a mobile network operator and rely on third-party eSIM suppliers, networks, and payment providers.
2. Acceptance and eligibility
By creating an account, paying for an order, or using the service, you agree to these Terms and the Privacy Policy. You must have the legal capacity to make the purchase.
3. eSIM plans
- Plans are data-only unless the supplier explicitly states otherwise.
- Coverage, allowance, validity, daily limits, and speed policies vary by plan.
- Network name, technology, speed, and coverage can change according to the destination operator.
- We do not promise unverified operators, 5G, hotspot support, or unlimited full-speed data.
4. Apps and websites in China
When using a plan in China, access to a particular app, website, or online service may be affected by local law, network policy, or service restrictions. Amraa eSIM does not guarantee access to any specific app or website unless this is expressly confirmed in the plan details.
5. Prices and payments
The MNT price shown when you confirm an order is the price for that purchase. Payments are processed by a third-party payment provider. An eSIM supplier order is not created until payment is successfully confirmed.
6. Delivery and activation
After payment confirmation, the order is submitted to the supplier. When ready, QR code and installation information are shown in the protected My eSIM area.
Activation timing, installation deadlines, and validity calculations depend on supplier conditions for the selected plan.
7. Customer responsibilities
- Confirm that the device supports eSIM and is not carrier-locked
- Select the correct destination, allowance, and validity
- Keep QR codes, activation details, and account credentials private
- Follow installation, data-roaming, and APN instructions
- Do not use the service for unlawful, fraudulent, or rights-infringing activity
8. Availability and interruptions
Service may be interrupted by networks, suppliers, payment systems, devices, location, or circumstances outside our control. We will reasonably investigate issues within our control and may repair, replace, or review a refund under the Refund Policy.
9. Refunds
Refunds, replacement eSIMs, and payment issues are reviewed under the Refund Policy. Once an eSIM has been activated or data has been used, a refund may be unavailable unless a verified service failure occurred.
10. Limits of responsibility
We work to provide accurate information and secure delivery, but cannot guarantee uninterrupted third-party networks, device compatibility, customer configuration, local restrictions, or events outside our reasonable control.
11. Contact and disputes
Please first contact support@amraa.mn or +976 7250 1873 with any concern. We will review the available records and seek a reasonable solution under applicable Mongolian requirements.